What you need to know
01 /
Online store credit
If your return is eligible, POPunderwear issues an online store credit equal to your order amount (taxes included), minus the original shipping fees.
02 /
Return shipping fees
Return shipping fees are on you, unless you chose the reusable PickPack packaging option.
Eligibility conditions
- ✓Returned within 30 days of delivery
- ✓Items unworn and unwashed
- ✓Original condition — with tags and packaging, if applicable
Three ways to return your package
★ Recommended
Option 01
With PickPack
Free
Got a PickPack package on hand? Your return or exchange is totally free.
- Fill out the form on the PickPack portal
- Get your return label, free of charge
- Drop your package at the pickup point
Go to the portal →
No PickPack package? You can get a shipping label for $6.99.
- Fill out the return form on the portal
- Get your label for $6.99
- Drop your package at the pickup point
Get a label →
Option 03
Your own way
At your cost
Prefer to use your own carrier? Send us your package directly, at your own cost.
- Include your name, order number and the items you'd like in exchange
- Pay postage with the carrier of your choice
- Send it to the Pop Underwear address below
See the address →
Return address
Pop Underwear 9200 rue Meilleur, Bureau 205
Montréal, QC H2N 2A9
Canada
