Shipping
& Tracking
Order placed? Here's what to expect — timelines, package tracking and everything in between.
As soon as your order ships
Orders with tracking
You'll get a confirmation email with your tracking number. The number goes live as soon as the carrier picks up your package from our warehouse.
Orders without tracking
You'll get a confirmation email. Packages without tracking ship by stamp via Canada Post.
Shipping times
The processing time (getting your order ready) adds to the delivery time (transit to you).
Quebec & Ontario
With tracking- Processing
- 3 business days after your purchase
- Delivery
- 2 to 3 business days depending on your area
Quebec & Ontario
Without tracking- Processing
- 3 business days after your purchase
- Delivery
- 10 to 15 business days depending on your area
Rest of Canada
Standard- Processing
- 3 business days after your purchase
- Delivery
- 5 to 7 business days depending on your area
United States
With tracking- Processing
- Email with your tracking number when it ships — active 24 to 48 h after you receive it
- Delivery
- 10 business days
Expect longer timelines around holidays, peak periods (Black Friday, Boxing Day) and the holiday season. Events outside our control may also stretch these timelines.
Track your package
With your tracking number in hand, reach out to the carrier directly — they're the ones who can tell you exactly where your package is.
GLS
Call with your tracking number to locate your package.
📞 1-888-463-4266Purolator
Call with your tracking number to locate your package.
📞 1-888-744-7123Carrier can't find your package (very rare)? Email us at info@popunderwear.com and we'll take care of the rest with you.
Wrong order or wrong product?
Got the wrong item? Email us at info@popunderwear.com and include:
- Your name
- Your order number
- A quick rundown of what happened
Don't send anything back before you hear from us. If we need you to return the item you got by mistake, we'll confirm it by email.