Returns and Exchanges

Items purchased at a Pop-up event or during a sale (e.g. Black Friday, Surprise Boxes, etc.) are considered final sale and cannot be exchanged or refunded.

If the return meets the eligibility criteria listed below, POPunderwear agrees to issue an online store credit equivalent to the order amount, including taxes, minus the original shipping fees.

Return shipping fees are the responsibility of the customer, unless you selected the reusable PickPack packaging option.

Eligibility Conditions

• The item must be returned within 30 days of receiving it;
• Items must not have been worn or washed and must be in their original condition (with tags and packaging, if applicable).

Return/Exchange with PickPack Packaging
If you have a PickPack package and wish to make a return/exchange, it is free.
👉 Simply complete the form here to declare your return and receive instructions: POPunderwear Return Portal

***No fees will apply for obtaining your return label.

Return/Exchange without PickPack Packaging
If you did not choose the PickPack option when placing your Pop order, you can obtain a shipping label for only $6.99 by completing the return form at the link below.
👉 Simply complete the form here: POPunderwear Return Portal
***A flat fee of $6.99 will apply for obtaining your return label.

You may also send your return or exchange using your own shipping method. Please include your name, order number, and the items you would like in exchange. Send everything to the following address (***at your own expense):

Pop Underwear
9200 Meilleur Street,

Suite 205
Montreal, QC H2N 2A9